Give your friend or client a place where they can "let their hair down". Lowering your expectations opens up everything. The whole rest of the world expects them to measure up to its standards; can’t we offer them an hour’s break from looking good, being positive, being a success?
Listening 102
To Do This Week

Hear what people are feeling, even if that means you must set aside your analytical framework to enter their bafflement.
Listen “between the lines,” focus, not on their words, but on their sorrows, hopes, loss. For a while, set aside the lyrics and just feel the music. You can think about it later.

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getting unstuck